Delivery

Secure ordering

The general return period is 14 days. However, now it is possible to extend this to 365 days time period.

Main benefits:

1. You do not have to find a forwarding agent if you wish to return a product, we will handle it for you.
2. There are no strict deadlines: Instead of 14 days up to 365 days are available for you to return the purchased product.
3. You will get what you want for sure: repayment or another product.

Guidelines for returning and paying back:

• The product has to be returned in its original packaging.
• All the goods in the original packaging shall be included.
• The product shall be free of damage.
• The product must not be installed.
• The secure ordering option allows only one returning for each order.

Detailed information is available about the returning guidelines at the bottom of the page in the paragraph “Product returning and paying back.”

We will inspect the part thoroughly after receiving it from you. Subject to compliance with the conditions listed in the page “Product returning and paying back”, we will repay the sum quoted in the invoice to the bank account indicated by you.

The conditions of secure ordering are not valid for oversized goods and neither for formerly replaced parts. In addition to that, the conditions of secure ordering are not valid for other products within the same order, for which this option was not activated.